Effective Date: 01-10-2025
At Simrano Shop, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below:
1. Return Eligibility
- The product must be returned within 7 days of delivery.
- Items must be unworn, unwashed, and in original packaging with all tags intact.
- Sale or discounted items may not be eligible for returns (check product page).
2. How to Return
- Contact our support team at info@simrano.com with your order number.
- Pack the item securely and ship it to the address provided by our support team.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed and credit to your original payment method within 7-10 business days.
- Shipping charges are non-refundable.
4. Exchanges
- We currently do not offer direct exchanges. Please return the item for a refund and place a new order.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery. We will replace it or provide a full refund at no extra cost. if the product is defective or damaged please return the product within 2days with unboxing video
we will deliver the exchange/replacement product within 5-7days